Everything you need to know about the Oracle NetSuite infrastructure

Oracle NetSuite is the world’s largest cloud ERP provider. It supports more than 40 thousand organizations and processes more than 500M requests/day with more than 9 TB of data added every day.

Where are the Oracle NetSuite offices located?

NetSuite operates from six geographically separate data centers present in two regions: the US and Europe. Data centers operate on a hub-spoke architecture. Each region has a data center that gives data mirroring, disaster recovery, and failover capabilities. This is how you communicate with the other data centers in the event that a data center goes down.

Customer data is not shared between regions. All data center facilities are operated by a leading colocation provider. It provides fire and earthquake protection, along with heating, cooling, and backup power. The NetSuite application is multi-tenant. Additionally, all servers, hard drives, and storage are built in multiple layers of redundancy.

Oracle NetSuite protects you from data loss 100%

NetSuite implements multiple levels of redundancy. This design allows one or more items to fail without interruption in service by having multiple systems online to automatically take over processing on behalf of the failed component.

Data is replicated and synchronized between active data centers and the dedicated data center through a proprietary replication mechanism built into the enterprise. In the event of the primary data center failure, all operations are switched to the disaster recovery data center. This failover procedure is tested on the live site twice a year.

The failover procedure is automated and can be activated with the push of a button. NetSuite has operations engineers distributed around the world to be able to perform failover in any disaster scenario.

About the robust security policies of Oracle NetSuite

NetSuite offers specific password configuration options. From the length of the user’s passwords to the expiration of the user’s password anytime you want.

Customers can establish strict password policies to ensure that new passwords differ from old ones and that passwords are complex enough to include a combination of numbers, letters, and special characters. Accounts are also locked after several unsuccessful attempts.

For customers who want a higher level of access control, NetSuite offers multi-factor authentication using a simple physical token. In addition to entering their own passwords, users must own physical tokens that generate random one-time passwords. These cryptographically strong passwords prevent key loggers, phishers, and hackers from accessing a user’s account.

Continuous monitoring of all activity

NetSuite employs numerous intrusion detection systems (IDS) to identify malicious traffic trying to access your networks. All of Unauthorized attempts to access the data center are blocked precisely, and any other unauthorized connection attempts are logged and investigated. Enterprise-grade antivirus software is also in place to protect against Trojans, worms, viruses, and other malware that affect corporate software and applications.

In addition to the mandatory background checks of employees at all job responsibilities, levels of NetSuite operations are separate. The Principle of Minimum Authority (POLA) is followed and employees are only given the privileges necessary to fulfill their obligations.

What is it like to be inside the Oracle NetSuite buildings?

All data center operators maintain strict physical security policies and controls to allow unescorted access to previously authorized NetSuite Operations personnel.

The first layer of security includes proximity access cards with photo identification and a biometric identification system. This multi-factor authentication system provides additional security against the risks of lost credentials or other spoofing attempts. Proximity card reader devices are located at the main points of entry. They are used to protect critical areas within data centers.

Single-person portals and T-DAR man traps ensure that only one person authenticates at a time to prevent queue theft. Reliable detection and prevention of maneuvering and transport through secure doors significantly increase the effectiveness of the access control system.

Additionally, all perimeter doors are alarmed and monitored and all exterior perimeter walls, doors, windows, and the main interior entrance are constructed of materials that provide qualified ballistic protection. Vegetation and other objects around the data center are landscaped in such a way that an intruder cannot hide.

Security at Oracle: one of the best in the world

Local security guards monitor all alarms, personnel activities, access points, and dispatch and reception, and ensure that check-in and check-out procedures are properly followed 24/7.

Guards receive ongoing training on awareness and skill development. Numerous CCTV video surveillance cameras with horizontal-vertical zoom capabilities are located at placement entry points and other secure areas within the perimeter.

NetSuite employs a global security team dedicated to enforcing security policies, monitoring alerts, and investigating any abnormal behavior within the system. This team is active 24 × 7 from multiple locations around the world. All-access to production is reviewed repeatedly and granted by the security team.

Scalable application architecture

The NetSuite application runs on a three-tier architecture. All three tiers (web, database, and application,) support multi-datacenter deployment.

NetSuite currently operates over 4,000 hosts in production. This company invests heavily in performance at each layer. This includes a dedicated performance team of NetSuite developers whose sole purpose is to proactively check the application’s performance benchmarks and fine-tune it for maximum performance.

The servers run exclusively on SSD flash storage, ensuring the fastest possible database IO performance available in the industry.

The NetSuite mobile app provides a comprehensive performance dashboard that allows you to quickly and easily drill down and investigate the root cause of your site’s performance issues.

By capturing critical performance data and quickly identifying, analyzing, and fixing problem areas, you can optimize performance, improve the customer experience, and maintain critical transactions.

Availability 24/7 throughout the year

A NetSuite implementation guarantees 99.5% uptime for NetSuite production applications for all of our customers. Credit is available if NetSuite does not deliver its application services with a 99.5% uptime.

99.98% actual uptime has been consistently averaged and we provide customers with a publicly available web page to display system status at all times.

Additionally, NetSuite has a dedicated global team of hosting operations staff with decades of accumulated experience running large enterprise cloud and SaaS applications that demand high performance and high availability. This team proactively monitors the health of the entire system with the industry-leading trends and alert-based tools designed to identify and resolve events before they impact the live site.

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